IMPORTANT: ITEMS ON SALE AND MYSTERY BOXES ARE NON-RETURNABLE AND NON-REFUNDABLE.

Shipping:

• Orders are typically dispatched within 24 hours of payment clearance on business days (excluding weekends and public holidays). Should there be any delays, we will notify you via email promptly.
• All orders are shipped via Royal Mail's 24hr tracked service, with an expected delivery window of 1-2 business days.
• Please ensure the accuracy of your shipping address before completing your purchase, as items will be shipped to the address provided.
• If you have any questions regarding delivery, feel free to reach out to us via WhatsApp, and we’ll be happy to assist.

Refunds:
Refunds are processed within 4-5 business days after receipt of the returned item.

Product Returns:
Simba Vapes offers a 7-day return policy. If you decide to keep your items, shipping is complimentary. For returns, a £4.50 administrative and packaging fee will be deducted from your refund or before issuing a replacement.

• Returned items must be unopened, in their original packaging, and with intact seals. Items that have been opened or have broken seals (unless defective) will not qualify for a refund.
• The cost of return shipping is the customer’s responsibility unless the item is defective.
• Please note that we cannot guarantee refunds for items lost in transit, and refunds are contingent upon the successful receipt of returned products.

Returns & Refunds Contact: Simba Vapes
Email: sales@simbavapes.com
Website: www.simbavapes.com

IMPORTANT: SALE ITEMS AND MYSTERY BOXES ARE NON-RETURNABLE AND NON-REFUNDABLE.

We recommend inspecting your items upon arrival. If any defects are found, please contact us within 2 days of delivery. Unfortunately, claims made after this period cannot be processed.